Frequently Asked Questions
Everything you need to know about shopping with Drake's.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $250. For orders below this threshold, a flat rate applies based on your location. Delivery typically takes 3-5 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 28 days of purchase, provided items are in their original, unworn condition with tags attached. Simply visit our online returns portal to generate a prepaid label.
Where are Drake's products manufactured?
We take pride in our heritage craftsmanship. Many of our accessories, including our signature ties, are handmade in our London workshop, while our knitwear and tailoring are produced by specialist artisans in Italy and Scotland.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I find the right size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you require further assistance, our customer service team is available to provide personalized sizing advice.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and estimated delivery times are calculated at checkout based on the destination.